Nashville was recently named as one of the top five real estate markets in the United States in the “Emerging Trends in Real Estate” study conducted by PricewaterhouseCoopers and Urban Land Institute. And with nearly 100 people moving to Music City every day, it’s easy to see why. With thousands of people pouring into Music City every year, and new housing developments peppering the urban core and the city’s outskirts, the act of moving is certain to remain constant. It’s also the foundation of one of Zeitlin Sotheby’s International Realty’s key services.
Founded in 1979 by Shirley Zeitlin, Zeitlin Sotheby’s has become one of Nashville’s premier real estate companies, assisting clients with buying, selling and nearly every service in between. It only made sense, then, that Zeitlin Sotheby’s began working with newcomers who were relocating to Nashville with limited, if any, knowledge of the local housing market.
“Shirley [Zeitlin] realized within a couple years of founding her real estate brokerage that Nashville was beginning to attract companies from around the country — in fact, around the world — with the automotive industry,” says Jessica Averbuch, Zeitlin Sotheby’s CEO. “It was a natural evolution for Shirley and her company to serve as Nashville’s ambassadors with their knowledge and passion for the city, so she built a relocation team of staff and agents who were dedicated to serving the needs of Nashville’s employers.”
Thanks to Shirley’s status as one of only a handful of female CEOs in Nashville, she had the opportunity to join a number of corporate boards. This proximity to other executives allowed Shirley to position her firm’s new relocation arm as Nashville’s go-to provider. And it paid off. Shirley’s agency was asked to be involved with the Tennessee Titans (then called the Tennessee Oilers) early conversations about moving their team to Nashville.
“Through her involvement with the business community, Shirley developed long-lasting relationships, helping them with their employee’s relocation needs both into and out of the city,” says Jessica. “Today, this often means working in tandem with third party relocation companies offering full service relocation benefits including management of their move and temporary housing when necessary.”
Paige Thompson is the Vice President of Relocation for Zeitlin Sotheby’s, and she believes the company’s legacy is rooted in integrity, a spirit of collaboration, giving back to the community and hiring quality people to deliver exceptional service. Meanwhile, the company’s recent affiliation with Sotheby’s International Realty provides an additional competitive advantage, especially regarding relocation services.
“Our company is able to offer clients real estate services anywhere in the world, and this adds an entirely new dimension to the level of service we can offer our corporate clientele,” adds Jessica. “We provide full service relocation benefits to our clients, whether they are moving to or from the greater Nashville market, from Green Hills to Germantown, Brentwood to Bellevue, Franklin to Forest Hills or even London to Lisbon.”
Corporate clients aside, Zeitlin Sotheby’s is also committed to working directly with individuals who may be moving to or from the Nashville area.
“I think anyone can benefit from our relocation services, especially if they don’t know where to start,” Paige says. “We’ve had people contact us who were selling their home to downsize and wanted us to help pair them with a realtor who has had experience selling in their neighborhood. We’ve also worked with renters who were ready to purchase and wanted us to help pair them with a realtor who specializes in the areas where they are most interested in purchasing.”
Jay Lowenthal, a broker with Zeitlin Sotheby’s who has worked with the relocation department for more than 20 years, shares an experience that underscores the company’s commitment to helping clients on a one-to-one basis. “I helped a family move to Middle Tennessee and purchase a new construction home,” Jay says. “They trusted me to help find the area of Middle Tennessee that was right for them and monitor the building process while they sold their home in another city. Their move took place in 2017, and this year, their daughter was named the homecoming queen at her high school. Needless to say, my clients are grinning from ear to ear with pride and that transfers to me, knowing that I helped them make great decisions for their family during a critical time in their lives.”
Stephanie Brooks, who has worked with Zeitlin Sotheby’s relocation department for her entire career in real estate, recognizes the impact that matching the right client with the right realtor can have. “It’s not all about real estate,” she says. “It’s about supporting the client throughout the entire transition and during the entire transaction. Our relationships are really most important to our business.”
For those who are moving to or from Nashville, hiring a relocation service can be helpful for exponential reasons. And, says Paige, choosing the right firm is as simple as asking the following questions:
- How much relocation experience does the company have?
- What services are offered?
- Are they open to providing additional and/or more customizable services?
- Do they have a dedicated and experienced relocation department?
- Will they have a single point of contact?
- What areas do they service?
- Are their realtors full-time or part-time?
- Are the realtors trained in working with relocation clients? What is the process in selecting realtors to work with someone?
- What is the average response time?
- Do they have a CRP (Certified Relocation Professional) in their department?
- Are they able to offer the same level of service to employees or individuals who are moving to other locations located outside of Middle Tennessee?
- Are they members of any relocation organizations?
- Do they have a list of references?
Once a company is chosen, Paige adds that communication is key to ensuring a successful, stress-free move.
“When relocating, often times there are a lot of emotions and variables that can change quickly,” she says. “It’s critical that everyone is communicating and staying in touch with one another. We have dedicated team members in our relocation department who stay in frequent and consistent communication with the company, employee, service partners and the realtor to ensure everyone is on the same page and that everyone’s needs and expectations are being met, with the goal of exceeding those expectations.”
Zeitlin Sotheby’s International Realty has two offices in Middle Tennessee. Visit them in Green Hills at 4301 Hillsboro Road, Nashville, TN 37215, or call (615) 383-0183 or visit them in Franklin at 580 Franklin Road, Franklin, TN 37069, or call (615) 794-0833. Visit zeitlin.com to learn more.
This article is sponsored by Zeitlin Sotheby’s International Realty.