Anyone who knows Kelli Campbell, whether it’s through business or just general life, also knows that she is one of the friendliest, most positive people around. Kelli is synonymous with Joseph’s Salon, a leading salon in Louisville for the last 40 years. She manages 85 employees, thousands of clients and her family, all with that familiar smile on her face. She’s a natural leader and motivator, as evidenced by her success, and we are thrilled to feature Kelli as our FACES of Louisville this month.
People seem to trust salons with their most personal details: their appearance. How have you earned people’s trust?
We sincerely want to be honest and fair. We have a team-based culture and I think people can sense how much we trust each other. We have tried hard to build a reputation around making sure clients love their experience.
Joseph’s just celebrated its 40th Anniversary. How have things changed? How have they stayed the same?
Things have changed in many ways – people look at beauty and fashion in very much a lifestyle way. Gone are the days of women having one role. They are in many roles and need hair, make-up and skin that reflect all their roles.
The importance of wellness is a big shift in today’s culture. We see massage and facials as a part of staying fit and healthy. Forty years ago this would have seemed crazy.
Running a business today is very different – very team-based, and we try to make decisions together. The focus on respect and service must always be the goal.
One thing that never changes is that you cannot computerize a haircut. Human connection will always be a part of what we do, which is a bit rare in this day and age.
Can you do every job in the salon? What are you best at?
No. I do not have a license to do services, but since I was raised in this business I have a great deal of knowledge about all the roles in the salon. Outside of all the personnel and behind-the-scenes things, I am best at taking extra care of all the client needs. We feel that the support part of our salon is, at times, as important as the technique part. Clients are our family, and we do whatever it takes to make Joseph’s their retreat.
What is the biggest life lesson you have ever learned?
Try to be in the moment – don’t worry about the mistakes of yesterday or overthink tomorrow. I do not always do the best job of this, but I think it is great if you can always breathe and be in the moment.
Who is your mentor?
My Dad – he passed away 6 years ago, but he is the voice in my head.
What is best advice you have received in business?
Work hard, have systems in everything you do, stay organized, be honest and respectful and success will come.
If you did not work here, what would you secretly love to do?
Maybe own a chic little restaurant. (I’ve never been in the food industry so I might hate it?) The Food Network is my favorite channel.
What is something people would be surprised to know about you?
I love to be alone. I am an only child and really get the most stress relief when I’m by myself. I would love to travel alone, too, but with two kids, a husband, 85 employees and thousands of clients, I am never alone!
What is your favorite place to go eat?
Still really love Jack Fry’s
Where do you like to shop?
Blink is great! (I love Vince.) For home, I love Bittner’s and Diggs.
What is a treat or a luxury you give yourself?
When I travel, I only stay at the best and always do plenty of spa services. That is why I do not travel much.
What is your weakness?
Where do I start? I am perfectionist with everything, to the point that I drive everyone crazy. I am not always too sure of myself, but I am getting better with age on that one.
What is your number one pet peeve?
People talking about others – small minds really feel better about themselves when they talk about others.
What is your favorite thing to do in Louisville?
I love the Derby – my very favorite time of year. I love to gamble.
What are you reading right now?
I am the worst reader, but I do stay up-to-date on many things: New York Times at least on Sunday, all the fashion and hair magazines, and all the local magazines and papers. Love Garden and Gun, Elle and food magazines.
What are three of your “favorite” things right now?
Well, besides my two sweet kids, I love to go to Blue Dog for my coffee, I love my new bed and I love Stress Fix bath salt in my bath and a great glass of wine – all of these make me happy!
Thanks to Kelli Campbell, not only for making time for our photo shoot, but for the behind-the-scenes tour of Joseph’s. To visit Joseph’s website, click here www.josephssalon.com.
A big thank you to Adele Reding for her wonderful photography. These photo shoots allow us to meet so many amazing women in Louisville. To visit Adele’s website, click here http://adeleredingphotography.com.
We have some exciting news to share at StyleBlueprint Louisville. Starting next month, FACES of Louisville will be featured once a week on Mondays. Now we can introduce you to even more local women making a positive impact on our community. We hope you will enjoy this new feature.
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